Frequently Asked Questions
Everything you need to know about your building supply orders.
What are your standard delivery timeframes?
We typically process and dispatch orders within 2-3 business days. Depending on your location and the size of the materials, delivery usually takes between 3 to 7 working days.
Do you offer bulk discounts for large construction projects?
Yes, we provide competitive pricing for trade professionals and large-scale projects. Please contact our sales team directly with your bill of materials for a custom quote.
What is your return policy for unused materials?
Unused and undamaged items in their original packaging can be returned within 30 days of purchase. Please note that a restocking fee may apply for heavy or oversized building materials.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to the carrier's portal.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as secure payments through PayPal and bank transfers for trade accounts.
Are your products compliant with local building regulations?
Yes, all products stocked by Wade Building Supplies meet or exceed the relevant national quality and safety standards for the construction industry.